NUS CFA Portal

Frequently Asked Questions

Ticket Booking


1. Can I choose my seats?

Of course! You get to choose or change the location of your seat at each step of the transaction. This is only available if the event provides facilities for selecting seat positions.


2. How many tickets can I order in one transaction?

You are allowed to buy up to 12 tickets per transaction. However, the maximum number of tickets available may vary from show to show and/or time to time.


3. What are the administrative charges for event tickets?

  • Booking fee for tickets above $40 - $4.00 per ticket
  • Booking fee for tickets above $20 - $40 - $3.00 per ticket
  • Booking fee for tickets $20 and below - $1.00 per ticket


4. How can I confirm the ticket I ordered has been purchased

An email confirmation containing details of your order will be sent to the registered email address.


5. What is the minimum qualifying age to watch movies with the respective rating?

  • NC16 (Not for Children below 16 years of age)
  • M18 (Mature audiences aged 18 years and above only.)
  • R21 (Restricted to audiences aged 21 years and above only. This replaces the previous R(A) or Restricted (Artistic) rating.)

6. I booked a ticket through the website but did not get a confirmation email?

Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail. Alternatively, please contact us at [email protected]


7. I accidentally ordered a ticket today, as for tomorrow, can I change the ticket?

Once the ticket is purchased, strictly no cancellation, exchange or refund is allowed.


8. Can I change my seat number?

Tickets that have been ordered along with the seat number cannot be changed.


9. Can we cancel or change my ticket?

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances.


Payment


1. Verified By Visa - MasterCard Secure Code

Verified by Visa provides extra protection to ensure that only you can use your Visa / Mastercard to make purchases online. Most banks in Singapore already use the OTP system (One-Time Password). You just need to make sure that you have registered your most active mobile phone number with the bank issuing your Visa card. Don't forget to take your mobile phone with you when making an online purchase to receive an OTP. If your Visa card and online shop or site where you shop are supported by Verified by Visa, you will receive a One-Time Password (OTP) or a One-Time Password that will be sent to your cellular telephone number registered by your bank.


2. What should I do to get an OTP?

Check with the bank issuing your Visa card, whether your Visa card has Verified Visa / Mastercard secure code. Make sure that your most active mobile phone number is already registered with your Visa / Mastercard card issuing bank.


3. What payment methods are available to order tickets?

Currently the available payment method is a Credit Card. We will add other payment options in the near future.


4. When I enter my credit card information, the website asks for a CVV code. What is the CVV code?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

  • For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
  • For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.
  • For State Bank of India (SBI) cards, there is a 19 digit number printed on the front of the credit card, of which the first 16 digits are the credit card number and the last three digits are the CVV code.


5. My booking has been rejected, but my credit card has been charged? What do I do?

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.


6. The refund has still not been credited in my credit card account.

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.


7. Can I book my tickets without my credit card since I don't want to disclose my credit card details?

All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


Troubleshooting


1. I am having trouble trying to purchase ticket(s). What should I do?

Please try refreshing the page once and delete your browser cache. If you still have problems, please email us at [email protected] and we will check.


2. What is the best browser to use BookMyShow's platform?

Our website currently supports Mozilla Firefox, Google Chrome, Apple Safari, Opera and we are trying to add support for other browsers as well.


3. Why is this website slow?

We have optimized the website speed, to offer the best experience for customers. Or else, we'd advise to occasionally check your internet connection with an Internet Service Provider.


4. What should I do if my booking is not finished?

We apologize for the inconvenience if this happens. If your order process fails during the payment process, we will notify you via email if an error has occurred and return the deducted amount within 3 weeks.